Mike provides leadership in training and people development at all levels of the company. The HBG team is always looking to foster future leadership from within our current ranks, from associate to managers and general managers and beyond. He implements new product initiatives throughout the year, and creates and facilitates training and classes that support operations, always looking for new ways to elevate the team. The idea of growth from within is a personal one. Mike joined Panera Bread in 2002 and has since worked has a manager, a GM & Managing Partner, and Director of Baking Operations before becoming the Director of Training. Mike has been in food service for over 25 year including his time serving in the Marine Corp. He loves playing hockey, puttering around the yard and spending time with his wife.
Rae Ann Dallaire
Rae Ann oversees cafes in Rhode Island and Massachusetts. She started with HBG in 2007 as assistant manager in the Seekonk cafe, was promoted to General Manager of the North Dartmouth cafe and then stepped into the newly created position of Catering Operations Manager in 2012. There, she was in charge of growing catering sales, implementing training and bonus plans, while supporting catering coordinators and teams. She catered many events, the largest being The Get Motivated Expo in Providence serving over 10k attendees. She has been in the food industry for over 25 years, starting her first job at 15 years old for Rainoni’s Pizza, the first time her hands touched the “Dough." Rae Ann took a short break from food service to attend New Bedford Beauty Academy where she graduated as a hairstylist, but later returned to her passion which was food. She enjoys cooking and baking from scratch, and loves to shop and enjoys visiting antique stores.
David oversees the Central Connecticut market, focusing on great customer service and operational excellence. Prior to joining HBG in January 2015, David spent 16 years with Chili’s Grill & Bar as an Assistant Manager, Managing Partner and Area Director. In total he has over 28 years of experience in the restaurant industry.
Every summer David can be found volunteering at the Traveler’s Championship PGA golf tournament where he is Assistant Chairman of the Player Relations committee. He is an avid golfer, Boston sports fan and loves spending time with his wife and two children.
Anthony rolled out small order delivery to 15 HBG cafes, and is now the new district manager of the franchisee's Southeastern Connecticut cafes. Previously, he served as the Delivery Operations Manager, and continues to be the point person on all things delivery between HBG and Panera. Anthony has been with us for 12+ years after graduating from Plymouth State University in New Hampshire. Growing up, he was trained by many front-of-house, kitchen managers, and owners working in numerous restaurants. He attributes most of his passion for food from the culture his family instilled with large Italian family dinners. This passion, linked with his Marketing degree, led to running 4 of our Connecticut cafes as a Café and General Manager with strong systems around cleanliness, high quality food, in a warm and welcoming environment. In his free time you can find him on the family farm, cooking, or out in the woods Jeepin’ and hiking, living every short day to the fullest.
Mark oversees the operation of the Rhode Island bakery-cafes, including sales building, selecting talent, team development & building, profit management, budgeting and standard operating procedures. Mark has taught multiple classes on many operational and leadership topics and acted as the company’s first Safety Manager. Mark received awards such as GM of the Year, Café of the Quarter, and District Manager of the Year for Market Driven Innovation and Hands On Leadership. Prior to joining HBG in 2006, Mark worked in many segments of the restaurant industry during and after attending Rhode Island College. Mark enjoys working for an organization that encourages community involvement on a grand scale. Some of his passions include supporting Panera's Rhode Island charity partner, Children’s Friend, camping, canoeing, martial arts, exercise, and spending time with his wife and six children.
Ryan oversees cafes throughout the Hartford market. He joined Panera in 2006 as an Assistant Manager and has since held roles as General Manager, Regional Training Manager, and for the past 8 years, District Manager. In 2017, Ryan was the Support Staff of the Year for his work with company leadership in assisting the company gain profitability while executing at a very high level. His management style is one of transparency and competitiveness but achieving results in a fun manner. At home, Ryan can be found spending time with his wife and daughter, sharing laughter with just about anything he does.
Robin provides leadership to all accounting functions. Accounting has been the career of choice over her entire work history, spanning business sectors including manufacturing, retail, entertainment, and public accounting. When not crunching the numbers, you can find her either at a slot machine in Vegas, outdoors working in her flower gardens, or just enjoying nature.
CPP - Payroll Manager
Terrie L. Gilland
Terrie oversees the Payroll department, located at the Ohio Support Center in Westlake, Ohio, which processes Payroll for 1300 HBG employees. A certified Payroll Professional since 2003, Terrie has been employed with HBG since 2006. Her prior positions include HR/Payroll Supervisor for The Great Lakes Construction Company, Payroll Manager for Riddell Sports and Office Manager at The Cleveland Christian Home for Children. She currently serves as Volunteer Dog Rescuer, Crazy Dog Lady, Skilled and Accomplished Annoyer of her son, HGTV addict and Firefly/Serenity geek.